Return, Cancellation and Refund Policy

Last updated: July 05, 2024

Thank you for shopping at DigiZone.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Onion Bytes Private limited, New No.7/828, Gandhi Tower, NGGO Colony, Nagamalai pudukottai, Madurai, Tamil Nadu, 625019.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Digital Goods from Us.
• Service refers to the Website.
• Website refers to DigiZone, accessible from https://digiz.one/
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Digital Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By visiting this page on our website: https://digiz.one/contact

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns and Cancellations

In order for the Goods to be eligible for a return, please make sure that:

Only products bought exclusively from the Onion Bytes' site (DigiZone) can be returned back to us. We will certainly not accept returns of products bought from any other third-party websites or physical stores. The returns form is available in my account section must be completed in order to process your return request. 

At the same time, you can email us at support@digiz.one. Please allow one weeks for your return to be processed, it will need to be vetted by our customer service team. 

• All returned products have to be accompanied with a copy of the original invoice.
• Each item can only be exchanged once.
• Shipping costs will not be refunded.

Refund Scenario's

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods which are one time used

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Return & Refund of Digital Goods

You are responsible for the cost and risk of returning the Digital Goods to Us. You should send the Links or keys at the following address:

support@digiz.one (or)  +91 93447 68146

Mode of Refund

The modes of refund(s) differs from the point of sale such as through the payment gateways which was used to place order or through any other payment services which the company will be using on their current terms.

The Refund Timeline will be minimum of 14 working days as mentioned above on customer's cancellation right.

The timeline's are subjected to change on the proper claims and records requested by the Company.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shared directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shared to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By visiting this page on our website: https://digiz.one/contact